Delete your iGroZa account

You can delete your iGroZa account and the personal information in it. Deleting the app from your phone does not delete your account, so use one of the two ways below.

Option 1: delete it in the app

1. Open iGroZa and sign in.
2. Go to Account, then tap Delete account.
3. Enter your password to confirm.

Option 2: email us

Email support@igroza.com from the email address on your iGroZa account, with the subject Delete my account. We may ask you to confirm it's really you before we act.

What happens when you ask us to delete

• Straight away: you're signed out on every phone and tablet, and you can't sign in to the account.
• Within 30 days: the account is permanently deleted. That removes:
  • your name, email address and password;
  • your preferences (retailers, categories and suburb);
  • your basket, shopping lists, watched products and target prices;
  • your own items and the shelf prices you recorded;
  • your missed scans;
  • your device and sign-in records.
• Changed your mind? Email support@igroza.com before the 30 days are up and we'll cancel the deletion.

Prices, product details and store locations in the app aren't about you, so they aren't part of your account and aren't deleted.

What we may keep

• Database backups: up to [[14]] days, then overwritten. Deleted data may stay in a backup until then.
• Server and security logs: up to [[90]] days.
• Support emails: up to [[2]] years, if you have written to support.
• Anything the law requires us to keep, for as long as the law requires it.

For the full details, see our Privacy Policy.